Contact information
SHIPPING POLICY
Effective Date: July 18, 2026
This Shipping Policy explains how orders placed through Sheetora are processed, shipped, tracked, and delivered.
Free Worldwide Shipping
Sheetora provides free standard shipping to eligible destinations worldwide.
There is no minimum purchase requirement for standard free shipping. Any optional expedited shipping service, customs charge, import duty, or destination-specific fee will be disclosed when applicable.
Estimated Delivery Time
The estimated delivery time for most orders is:
7–10 business days
This timeframe is an estimate and may include normal order processing in most cases. Business days generally exclude weekends and public holidays.
Delivery times may vary depending on the destination, carrier network, customs processing, weather, seasonal demand, or other circumstances outside our reasonable control.
Order Processing
After an order is placed, it may be reviewed for payment authorization, address accuracy, and product availability.
Customers will receive an order confirmation at the email address provided during checkout. A shipping confirmation may be sent once the order has been dispatched.
Orders placed during weekends, holidays, or promotional periods may require additional processing time.
Order Tracking
When tracking is available, tracking information will be sent by email after the package has been shipped.
Tracking information may require several business days to update after dispatch. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
Customers are encouraged to monitor their tracking information and delivery notifications.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Recipient’s full name
- Street address
- Apartment, unit, or suite number
- City and state or province
- Postal or ZIP code
- Country
- Valid telephone number
Contact us immediately if you notice an address error.
We cannot guarantee that an address can be changed after an order has entered processing or shipment. Sheetora is not responsible for delays or losses caused by an incorrect or incomplete address submitted by the customer.
International Orders
International shipments may be inspected or processed by customs authorities in the destination country.
Although standard shipping is free, customs duties, import taxes, handling charges, or other government fees may apply. These charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated.
Sheetora does not control customs processing times or destination-country charges.
Delivery Delays
Most orders arrive within the estimated timeframe, but delays may occur due to:
- Customs inspections
- Severe weather
- Carrier disruptions
- Public holidays
- Seasonal shipping volume
- Local delivery restrictions
- Incorrect shipping information
- Events outside our reasonable control
If your tracking information has not changed for several business days or your package is significantly delayed, contact support@sheetora.shop.
Split Shipments
An order containing multiple products may occasionally be shipped in separate packages.
When this happens, the packages may arrive on different dates. You will not be charged additional standard shipping fees for a split shipment.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check the delivery area, mailbox, entrance, and safe locations.
- Ask household members, neighbors, or building staff.
- Review any delivery photograph or carrier notice.
- Contact the shipping carrier for delivery details.
- Contact Sheetora if the package remains missing.
We will review the available tracking information and assist with an appropriate investigation.
Lost or Damaged Packages
Contact us if your package appears lost or arrives damaged.
For damaged shipments, retain the product, packaging, shipping label, and all included materials. We may request photographs to verify the issue and determine the appropriate resolution.
Do not discard a damaged product or package until your request has been reviewed.
Refused or Undeliverable Packages
Packages may be returned to the sender if:
- The address is incomplete or incorrect
- Delivery is repeatedly unsuccessful
- The package is refused
- Customs charges are not paid
- The package is not collected from a local facility
Contact us if your package is returned. Additional shipping fees may apply when redelivery is required due to an incorrect address, refusal, or failure to collect the package.
Contact Us
For shipping assistance, contact:
Email: support@sheetora.shop
Phone: 817-994-2327
Address: 2000 S Sneed, Tyler, TX 75701, United States
Please include your order number when contacting us about a shipment.
4. CONTACT INFORMATION
Effective Date: July 18, 2026
Sheetora is committed to providing accessible and reliable customer support. Customers may contact us regarding products, sizing, orders, payments, shipping, returns, refunds, website issues, or general business inquiries.
Store Information
Store Name: Sheetora
Website: sheetora.shop
Year Established: 2022
Customer Support
Email: support@sheetora.shop
Phone: 817-994-2327
Mailing and Business Address
Sheetora
2000 S Sneed
Tyler, TX 75701
United States
Reasons to Contact Us
You may contact our support team for assistance with:
- Product information
- Fitted sheet sizing and compatibility
- Order confirmation
- Shipping and tracking updates
- Address corrections
- Damaged or incorrect products
- Returns and refunds
- Payment questions
- Website technical issues
- Business inquiries
Information to Include
For order-related inquiries, please provide:
- Your full name
- Your order number
- The email address used during checkout
- A clear description of your question or issue
- Photographs when reporting damage, defects, or incorrect products
Providing complete information helps us review and resolve your request more efficiently.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional periods, or times of unusually high demand.
Sending multiple messages about the same issue may delay the response process. We recommend replying within the same email conversation whenever possible.
Returns
Do not send a product to our business address without receiving return authorization.
Approved returns must be sent according to the instructions provided by our customer support team. Unauthorized returns may be refused or delayed.
Business Communications
Formal notices and business correspondence may be sent to:
Email: support@sheetora.shop
Address: 2000 S Sneed, Tyler, TX 75701, United States