Refund policy
RETURN & REFUND POLICY
Effective Date: July 18, 2026
At Sheetora, customer satisfaction is important to us. We want you to feel comfortable and confident when shopping for your bedding. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.
30-Day Return Period
Sheetora provides free returns and refunds for eligible products within 30 days of delivery.
The 30-day return period begins on the date your order is marked as delivered by the shipping carrier. Return requests submitted after the 30-day period may not be accepted.
Return Eligibility
To qualify for a return, the product must:
- Be returned within 30 days of delivery
- Be unused, unwashed, and unworn
- Be free from stains, odors, pet hair, damage, or signs of use
- Include its original packaging, labels, and accessories
- Be accompanied by valid proof of purchase
Because bedding is a personal-use product, items that have been used, washed, altered, or damaged after delivery cannot normally be returned unless they arrived defective or incorrect.
Sheetora reserves the right to decline a return if the product does not meet the eligibility requirements described above.
Free Return Shipping
Sheetora covers standard return shipping costs for approved and eligible returns.
Customers must contact our support team before returning any product. We will provide return instructions and, when applicable, a prepaid return shipping label.
Products returned without authorization may be delayed, refused, or sent back to the customer.
How to Request a Return
To request a return, email support@sheetora.shop and provide:
- Your full name
- Your order number
- The email address used during checkout
- The product you wish to return
- The reason for the return
- Photographs of the product when requested
After reviewing your request, our customer support team will provide the necessary return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
If your product is damaged, defective, or different from what you ordered, contact us within seven days of delivery. Include your order number and clear photographs showing the product, packaging, shipping label, and issue.
After verification, we may offer an appropriate solution, including:
- A replacement product
- A full or partial refund
- Another suitable resolution agreed upon with the customer
Do not discard the product or packaging until our support team has reviewed your request.
Refund Processing
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used during checkout. Refunds generally appear within 5–10 business days after processing, depending on your bank, card provider, or payment service.
Original expedited shipping charges, customs duties, taxes, and other third-party fees are generally non-refundable unless required by applicable law or the return is caused by an error made by Sheetora.
Exchanges
If you would like a different size, color, or product, please contact our support team.
Depending on availability, we may arrange an exchange. In some cases, the fastest option may be to return the original product for a refund and place a new order.
Replacement products remain subject to availability.
Order Cancellations
Orders may only be canceled before they enter processing or fulfillment.
Contact us immediately at support@sheetora.shop if you need to cancel or modify your order. We cannot guarantee that cancellation requests will be completed after an order has been processed or shipped.
If your order has already shipped, you may request a return after receiving it.
Late or Missing Refunds
If you have not received an approved refund:
- Review your original payment account.
- Contact your bank or card provider.
- Allow the stated processing period to pass.
- Contact us at support@sheetora.shop if the refund is still missing.
Contact Information
For return or refund assistance, contact:
Email: support@sheetora.shop
Phone: 817-994-2327
Address: 2000 S Sneed, Tyler, TX 75701, United States